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location Palo Alto, CA

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Service - Parts Advisor, Nagoya

Tesla

Location Palo Alto, CA

1 Month ago

仕事の内容

・サービス部署におけるパーツ業務担当

具体的な業務

サービス工場における、部品業務全般

本国へ部品発注、受け取り、棚入れ、整理、梱包、出荷

部品見積もり依頼対応

お客様との電話対応、メール対応、接客

システムを使っての入出庫管理

部品の品質管理、保証部品返送及びレポート作成

部品の在庫管理及び、在庫調整業務

需要解析、発注ボリューム予測及び調整

その他、状況に応じたサービス関連業務サポート

対象となる方

自動車ディーラー、メーカー等での部品業務経験者

自動車整備、部品、特殊工具などに関する知識がある方

自動車に関する基本知識がある方

MS オフィス等の基本的な PC スキル

チームワークをもって働ける方

問題点に対する対策を前向きに対応できる方

柔軟な考えをもってスピーディーに働ける方

自動車ディーラー部品管理システムの経験があれば尚可

英語でのメール対応が出来れば尚可


Tesla is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. This position is located at our local Service center however the role will require travel as needed and directed by management.

Responsibilities

· Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.

· Establish Parts system, label materials with Reference numbers for correct identification.

· Accurately record parts transactions and data into the Dealer Management System – attention to detail is critical, escalate any issues that need to be addressed to correct any inbound packaging. Escalate important issues from our internal and external suppliers.

· Communicate estimated parts ship and arrival time, including regular updates.

· Answer phone calls, emails and drive-ins to address any customer concerns with the highest level of response and attention.

· Maintain records of time, expenses, and material and warranty duties.

· Effectively handle multiple priorities, organize workload, and meet deadlines.

· Pick up and deliver parts using van and/or trailer.

Requirements

· Proven work experience within the automotive industry, as well as material service and distribution experience.

· Degree or Certificate in Automotive Technology a plus.

· Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.

· Understand of basic automotive techniques related to repair and servicing of automobiles.

· Working knowledge of Dealer Business Process and Best Practice, DMS Systems, SAP, MS Office Suite.

· Excellent oral and written communication skills as well as the ability to follow instructions required.

· Maintain and perform top level professional integrity and appearance as a parts advisor.

· Valid driver’s license, clean driving record and insurable.

· Fluency in English.


Job Type

Full-time

Job Functional Area

Service & Energy Installation

Industry

Automotive